Key takeaways
- Use a number that you control and check regularly.
- Report changes through an official SASSA route.
- Never share an OTP to prove ownership to an unofficial agent.
An outdated phone number can make it harder to receive notifications or resolve an application issue. If your number changes, ask SASSA for the correct update process instead of opening a duplicate application.
Keep a record of the change
Write down when you requested the update, which channel you used and any reference number. Check the status using the same personal details after the change has had time to process.
Protect your SIM and account
Do not hand your phone, SIM card, PIN or banking login to someone who claims they can update your grant faster.