How to Change SASSA SRD Banking Details
Update the bank account for your SRD R370 grant online, by phone or in person — and get it verified without missing a payment.
Fact-checked by Mathapelo Kobe · Consumer Safety & Guides Writer
You can change the banking details for your SASSA SRD R370 grant in three ways: online at srd.sassa.gov.za, over the phone, or in person at a SASSA office. After you submit new details, SASSA verifies the account over roughly 3 to 7 working days. Once it is verified, every future payment goes to the new account.
The account must be in your own name exactly as it appears on your ID. You cannot use a family member's, partner's or friend's account, even with their permission — the name has to match or verification fails.
| Detail | Can you update it? |
|---|---|
| Bank name | Yes |
| Account number | Yes |
| Account type (savings or cheque) | Yes |
| Switch from a bank account to a Postbank card | Yes |
| Switch from a Postbank card to a bank account | Yes |
| Switch to cash send / money transfer | Yes |
Method 1: Change Your Details Online
This is the fastest option and works on any phone or computer with internet access.
- 1
Open the official portal
Go to srd.sassa.gov.za on any phone or computer with an internet connection.
- 2
Log in
Sign in using your 13-digit South African ID number and the one-time PIN (OTP) sent to your registered cellphone number.
- 3
Open the banking details section
Choose the option to update or change your banking details from your dashboard.
- 4
Enter your new account
Select your bank from the list, then type your account number and choose the account type (savings or cheque).
- 5
Submit for verification
Confirm and submit. SASSA automatically sends your details to be verified against your bank.
- 6
Wait for verification
Your status shows 'Bank Details Pending' for 3 to 7 working days. Once it clears, your next payment goes to the new account.
Method 2: Change Your Details by Phone or at an Office
If you cannot get online, you have two more options.
Call the SASSA toll-free helpline on 0800 60 10 11 (free from all networks, Monday to Friday, 08:00 to 16:00).
Have your ID document and your new bank account details ready before you call.
Take your original ID, proof of your new bank account, and your phone for OTP verification.
An official will update the details for you. This is best if the online portal keeps rejecting your submission or your identity check has failed before. Find your nearest office.
| Document | Accepted? | Notes |
|---|---|---|
| Bank-stamped confirmation letter | Yes | Preferred. Ask your bank to stamp and date it. |
| Bank statement from the last 3 months | Yes | Must show your full name and account number. |
| Bank card in your name | Yes | Best combined with a statement or letter. |
| Screenshot of a banking app | No | Not accepted. Bring a printed or official document. |
| Letter from a relative | No | Not accepted. The account must be in your own name. |
The document must clearly show your full name as it appears on your ID, your account number, and the bank name. If your name differs slightly (for example a maiden name versus a married name), bring supporting documents such as a marriage certificate.
| Bank | Notes |
|---|---|
| Capitec Bank | Most widely used by SRD recipients. |
| FNB (First National Bank) | All account types accepted. |
| Nedbank | All account types accepted. |
| Standard Bank | All account types accepted. |
| ABSA | All account types accepted. |
| TymeBank | Fully accepted and free to open. |
| African Bank | Accepted. |
| Postbank | SASSA's own card. The default if you have no bank account. |
Credit cards, loan accounts, and accounts registered in someone else's name are not accepted.
| Bank | Universal branch code |
|---|---|
| Capitec Bank | 470010 |
| FNB (First National Bank) | 250655 |
| Nedbank | 198765 |
| Standard Bank | 051001 |
| ABSA | 632005 |
| TymeBank | 678910 |
| African Bank | 430000 |
| Postbank | 460005 |
| Bidvest Bank | 462005 |
On srd.sassa.gov.za you usually only select your bank from a dropdown, so no branch code is needed online. Branch codes mainly apply to older paper forms or third-party payment systems.
Free Account Options and Cash Send
For the Older Persons, Disability and Care Dependency grants, you must update your details at a SASSA office. Bring your original ID, proof of the new account and your SASSA card if you have one. For the Child Support Grant, the caregiver visits with their own ID, the child's birth certificate, and proof of an account in the caregiver's name.
| Grant type | Change method | Processing time |
|---|---|---|
| SRD R370 | Online (srd.sassa.gov.za) or a SASSA office | 3 to 7 working days |
| Older Person's Grant | SASSA office only | 5 to 10 working days |
| Disability Grant | SASSA office only | 5 to 10 working days |
| Child Support Grant | SASSA office only | 5 to 10 working days |
| Care Dependency Grant | SASSA office only | 5 to 10 working days |
If your status is Pending
Yes, you can still update your banking details. The change is queued and applies once your application is approved and a payment is processed.
If your status is Declined
You can update your details, but this will not reverse a decline. A decline is based on your eligibility (income, other grants, UIF), not your payment method. If you think it is wrong, you need to appeal instead.
If your status is Approved
Changes take effect from the next payment cycle after verification completes. If the change is too close to your payment date, this month's payment may still go to the old account.
| Action | Timing |
|---|---|
| Ideal submission window | 10 or more working days before your payment date |
| Minimum safe window | At least 7 working days before your payment date |
| Submitted after the cut-off | May only take effect from the following month's payment |
Check your payment date before submitting a change — see our SASSA payment dates page for the current month.
During verification, SASSA confirms that:
- The account number exists at the bank you selected
- The account is registered in your name and matches your ID exactly
- The account is active and able to receive deposits
While it is in progress your status shows "Bank Details Pending" and no payment goes to either account. If verification is still pending on payment day, your grant is held and paid once it clears — you do not lose the money. If it fails (wrong number, name mismatch or an inactive account), your status reverts and you can submit corrected details straight away.
The online update needs an OTP sent to your registered number. If you cannot receive it, either update your phone number first at srd.sassa.gov.za, or visit a SASSA office where staff can verify you with your ID and update both your number and banking details without an OTP.
Never use someone else's number for the OTP — SASSA matches the request to your registered number and it will fail.
| Problem | Solution |
|---|---|
| 'Bank Details Pending' for more than 7 working days | Call the SASSA helpline on 0800 60 10 11 to check the hold-up. |
| Name mismatch error | The account must be in your exact legal name as it appears on your ID. |
| Account rejected | Confirm the account is a savings or cheque account, not a credit or loan account. |
| A relative's account is not accepted | Open a free Capitec or TymeBank account in your own name and use that instead. |
| You cannot log in to receive the OTP | Update your registered cellphone number first, or visit a SASSA office in person. |
| Payment did not arrive after verification passed | Allow one full business day, then call 0800 60 10 11 if it still has not arrived. |
| srd.sassa.gov.za is not loading | Try again early in the morning (before 8am) or visit a SASSA office. |
SASSA will never contact you first by phone, SMS or WhatsApp to ask you to update your banking details. Anyone asking for your ID number, account number or OTP is running a scam.
- Only update at srd.sassa.gov.za (check the URL carefully) or in person at an office
- Never share your OTP with anyone, even someone claiming to be a SASSA agent
- Never pay a fee to update your details — SASSA updates are always free
Report suspicious messages to 0800 60 10 11. See our SASSA scam warning guide for more examples.
Check Your SRD Status
Confirm your payment status and date before and after changing your details.
Check SRD StatusLearn About the SRD Grant
Read the full guide to SRD R370 eligibility, payments and rules.
SRD Grant DetailsFrequently Asked Questions
Conclusion
Changing your SASSA SRD banking details is quick and free: update online at srd.sassa.gov.za, by phone on 0800 60 10 11, or in person at a SASSA office. Whichever route you take, the account must be in your own name and match your ID exactly, and verification takes 3 to 7 working days.
Submit your change at least 10 working days before your payment date, make only one change at a time, and wait for verification to finish before touching your details again. If your grant is held during verification you will not lose it — it is paid once the new account is confirmed.
Official Sources & References
The information on this page is based on and verified against the following official South African government sources:
This is an independent informational website and is not affiliated with, endorsed by, or operated by SASSA or the South African government. Grant amounts, dates and eligibility rules can change — always confirm the latest details on the official SASSA website before acting.
Related pages
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SASSA payment dates
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How to apply for a SASSA grant
The full application process for every SASSA grant.
How to check your SASSA status
Every official way to check your SASSA grant status online, by phone or USSD.
Documents you may need
The paperwork required for a successful SASSA application.
All SASSA grants
Overview of every SASSA social grant, amounts and who qualifies.