Key takeaways
- Compare the record with your official documents.
- Use the correction route for the relevant grant or application.
- Keep confirmation that the request was submitted.
A spelling error, outdated surname, incorrect date of birth or mismatched identity detail can delay an application. Do not create a second profile just to work around a mismatch. Ask SASSA how the record should be corrected.
Prepare before contacting SASSA
- Write down exactly what is incorrect.
- Have your identity document available.
- Keep any application or reference number nearby.
- Use a phone number and email address you control.
After submitting a correction, check your status again only after allowing the relevant office time to process the change. If the issue remains, refer to your previous reference number when following up.
