Before leaving home
- Confirm the office location and opening information through an official source.
- Pack your identity document and only the supporting documents requested.
- Write down your questions and reference number.
- Keep originals separate from copies.
At the office
Explain one issue clearly and ask what the next step is. If you submit documents, request proof of submission. Keep your documents and phone with you throughout the visit.
After the visit
Record the date, office, information received and any follow-up date. Use the official contact route if you need to refer back to the visit.
Be careful with helpers
A person outside an office is not automatically authorised to act for SASSA. Do not pay for access or disclose your PIN and OTP.
