A status message is a snapshot of an application or payment record. Wording can change between programmes, so treat this glossary as a starting point and read the full official message.
| Theme | What to do next |
|---|---|
| Pending or under review | Check whether more information has been requested and allow processing time. |
| Approved | Read the payment details and confirm the relevant month. |
| Declined or rejected | Read the reason and check whether an appeal is available. |
| Payment pending | Compare the payment date with your bank or payment provider records. |
| Cancelled or suspended | Use an official channel to ask what action is required. |
Record the important details
When asking for help, include the grant type, affected month, status wording and reference number. Do not include your full identity number or banking credentials in a public post.
Statusnow is an information service
Statusnow helps explain common processes. It does not make SASSA decisions or replace official support.